“Shadow AI” Is Already in Your Org, Now What?
Nobody asked your team to deploy AI last quarter. But guess what? They already did. It started small. Someone dropped […]
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4 CX AI Tools Every Call Center Leader Should Know About
Call center leaders know the feeling: The call volume spikes. Agents are stretched thin. Customer satisfaction starts slipping. Then despite
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Why SD-WAN Matters for AI Success
As businesses race to implement AI into their workflows, the spotlight often shines on algorithms, data models, and shiny new
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Cisco CUSP: What You Need to Know
If your business runs on Cisco voice infrastructure, you’ll want to pay attention to this. Cisco has announced the end-of-life
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Unlocking Big Potential: The Value of AI Solutions for Small Businesses
One of the most important parts of the generative AI boom is that, AI is no longer just for tech
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Supercharge Your Sales: AI-Powered SDR Tools are a Game-Changer
The hyper-competitive sales landscape of today, constantly begs for more efficiency and personalization. Sales Development Representatives (SDRs) are on the
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Why Companies Are Moving AI Operations to Data Centers
With the AI boom, comes the need for digital transformation strategies. We are now seeing companies rethinking how and where
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Why MDR is Critical in Identifying and Stopping Cyber Attacks
In today’s threat landscape, cyberattacks are more sophisticated, frequent, and damaging than ever before. Small businesses, mid-sized enterprises, and global
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The Value of Technology Expense Management (TEM) and the Potential for Major Cost Savings
In today’s digital-first business environment, organizations rely on a growing mix of technologies such as cloud services, mobile devices, telecom,
Enhancing Call Centers with AI: Smarter Support, Happier Customers
Call centers are the frontline of customer experience, but they’re also under constant pressure to do more with less. Long
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Supercharging Outbound Sales with AI: Smarter Prospecting, Better Results
Outbound sales is the lifeblood of many growing businesses. However, it’s also time-consuming, repetitive, and often inefficient. That’s where artificial
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